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Stores & Receiving/Sales & Service Frequently Asked Questions:
	Who may order through Stores and Receiving? Any University of Illinois Department with a valid University of Illinois account number may order through Stores & Receiving. Faculty, staff, or students at the University of Illinois who meet eligibility requirements may purchase computer products and software through the Illini Flash Drive Computer Center at the Illini Union. Where are you located and what hours are you open? Stores and Receiving is part of the University of Illinois Facilities & Services Division and is located in the north end of the Central Receiving Building (facing Kirby Avenue and adjacent to the railroad tracks). The street address is 1609 S. Oak, Champaign. Counters are open Monday thru Friday from 8:00 AM to 12:00 PM and 1:00 PM until 4:30 PM. We are closed from 12:00 PM to 1:00 PM during the lunch hour. Delivery of items ordered from Stores to campus addresses is free. UPS shipping is available as well. Click here for map. What repair services does Stores and Receiving offer? Stores and Receiving repairs equipment for both UI Departments, students, faculty, and staff. This service includes both warranty and out of warranty repairs. Most Apple, Dell, and IBM equipment is repaired at Stores. HP laser Printers are repaired at Stores, but the inkjet models must be sent to HP's repair center in Oregon. Many vendors require that defective equipment be returned through their RMA program before replacement will be issued. Does Stores and Receiving offer a pickup/delivery service for repairs? Stores and Receiving offers a FREE pickup delivery service for UIUCdepartments and students living in residence halls. The pickup/delivery address must be within the general UIUC campus area. Check the Repair Pickup and Delivery page. What payment types are accepted? Departmental Orders can be charged to a C-FOAPAL number Individuals may make computer purchases using: Credit Card - Visa or Mastercard Check Current policy does not allow us to accept cash. How do I check the status of my order? Call 244-0139 and a Customer Service Representative will provide the information to you. If you have your Store Requisition Number or account number it will help expedite this process. How can I place my order? We have two locations: Stores and Receiving, 1609 South Oak Street, 244-0139 or Illini Union, 1401 West Green Street, Southwest corner, 244-7938 Departmental orders may be dropped off at either location. You may also place your order electronically by phone or fax it to 217-244-5275. Departments can place orders electronically using our online order system, Web Cat. Faculty, Staff, or Students may place their orders at either location, via phone, fax, or stop by one of our stores. AMP-Apple Maintenance Program
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Stores & Receiving/Sales & Service
Frequently Asked Questions:

Who may order through Stores and Receiving?
Any University of Illinois Department with a valid University of Illinois account number may order through Stores & Receiving. Faculty, staff, or students at the University of Illinois who meet eligibility requirements may purchase computer products and software through the Illini Flash Drive Computer Center at the Illini Union.

Where are you located and what hours are you open?
Stores and Receiving is part of the University of Illinois Facilities & Services Division and is located in the north end of the Central Receiving Building (facing Kirby Avenue and adjacent to the railroad tracks). The street address is 1609 S. Oak, Champaign. Counters are open Monday thru Friday from 8:00 AM to 12:00 PM and 1:00 PM until 4:30 PM. We are closed from 12:00 PM to 1:00 PM during the lunch hour. Delivery of items ordered from Stores to campus addresses is free. UPS shipping is available as well. Click here for map.

What repair services does Stores and Receiving offer?
Stores and Receiving repairs equipment for both UI Departments, students, faculty, and staff. This service includes both warranty and out of warranty repairs. Most Apple, Dell, and IBM equipment is repaired at Stores. HP laser Printers are repaired at Stores, but the inkjet models must be sent to HP's repair center in Oregon. Many vendors require that defective equipment be returned through their RMA program before replacement will be issued.

Does Stores and Receiving offer a pickup/delivery service for repairs?
Stores and Receiving offers a FREE pickup delivery service for UIUCdepartments and students living in residence halls. The pickup/delivery address must be within the general UIUC campus area. Check the Repair Pickup and Delivery page.

What payment types are accepted?

Departmental Orders can be charged to a C-FOAPAL number

Individuals may make computer purchases using:

Credit Card - Visa or Mastercard
Check
Current policy does not allow us to accept cash.

How do I check the status of my order?
Call 244-0139 and a Customer Service Representative will provide the information to you. If you have your Store Requisition Number or account number it will help expedite this process.

How can I place my order?
We have two locations: Stores and Receiving, 1609 South Oak Street, 244-0139 or Illini Union, 1401 West Green Street, Southwest corner, 244-7938 Departmental orders may be dropped off at either location. You may also place your order electronically by phone or fax it to 217-244-5275. Departments can place orders electronically using our online order system, Web Cat. Faculty, Staff, or Students may place their orders at either location, via phone, fax, or stop by one of our stores.

AMP-Apple Maintenance Program