Adobe Contractual License Program

Frequently Asked Questions

License & General Questions

1. What is the term of this new Adobe CLP Contract?
   This is a two-year agreement that started November 2, 2005 and ends November 2, 2007.
   
   
2. What is a license?
   Adobe defines a license as the right granted by Adobe in the End User License Agreement to install and use the copy (ies) of the Software and the User Documentation. The contact person placing license orders from the Adobe CLP program will receive an electronic confirmation of the license (s) purchased from Campus Stores. Your GS Voucher is also proof of purchase.
   
   
3. What information do I need to provide when ordering an Adobe CLP license?
   You will need to provide the Department name, contact name, contact shipping address, contact e-mail address, and contact phone number.
   
   
4. Will I need a serial number or a key code to run the media purchased through the Adobe CLP program?
   Yes. A serial number will be sent to you electronically from the Computer Center with the confirmation of your order. Please keep this for your records.
   
   
5. Is the license I am purchasing under this agreement perpetual?
   Yes. The Department owns the license that is purchased. The license is perpetual.
   
   
6. Can students, faculty, or staff buy product off this program for their personal use?
   No. This program is strictly for institutional purchase. Students, faculty, and staff should purchase Adobe Academic shrink-wrap for personal use.
   
   
7. Are there home use rights with the licenses purchased under this program?
   Yes.
   
   
8. Can I install the software on my desktop and my laptop and only purchase one license?
   Yes.
   
   

Media Questions

1. Will you stock media at Campus Stores so that I can purchase it as needed?
   No. Media will be available only at the time you place your order for licenses. The Adobe CLP Agreement does not allow Campus Stores to stock media or documentation.
   
   
2. If I buy maintenance, will I receive media for the new versions of the application as new product is released?
   Yes. Maintenance means the right not only to the license for the current version of the software, but also media will be sent to the Departmental contact person as new product is shipped.
   
   
3. If I buy maintenance how long does it last?
   Maintenance is being sold to be valid to the end of our contract, November 2, 2007.
   
   
4. If I buy maintenance, do I own the license for the software that is current at the time the contract ends?
   Yes. The Department owns a perpetual license (s) for the product that is current at the end of the contract, if the product is under maintenance.
   
   
5. Can I buy maintenance on older versions of a product to get the application current and keep it current to the end of the CLP Agreement?
   No. Maintenance can only be purchased on licenses for current versions of the application.
   
   
6. If I buy a new license, can I buy the license now and then the maintenance later?
   No. Maintenance must be purchased at the time the new license is purchased. Purchasing maintenance is not a requirement. However, if maintenance is desired it must be purchased at the same time as the license.
   
   
7. Is maintenance pro rated?
   Yes. Every 6 months the price of maintenance will be lowered to reflect the shorter period of time covered. All maintenance will be sold to expire at the end of the contract period.

Concurrency Questions

1. What is the Concurrency Uplift I see on Licenses and Maintenance?
   Often the number of users with access to an Adobe software product in a networked environment is greater than the number of users actually using that software at any one time. Provided that the number of users using the software at one time does not exceed the number of licenses the customer owns, the customer is in compliance. The customer should order a concurrent license for the maximum number of machines that will use the software simultaneously. Concurrent licenses are only available to educational customers.
   
   
2. How do I manage my concurrent licenses?
   Adobe recommends that you work with your IT manager to meter your software. You must have a system for counting the number of users simultaneously accessing Adobe software so that it does not exceed the number permitted by your concurrent license agreement.
   
   
3. How do I add concurrency to a license I already have?
   The Concurrent Uplift license SKU's are for education customers who want to add concurrency to licenses they already have. These licenses may have been acquired through the purchase of shrink-wrapped products or through TLP or CLP programs. They must be at the current version before Concurrent Uplift license maybe ordered. Adobe does not require proof of current version at the time of order, but may request proof at a later date.
   
   
4. Are Concurrent Uplift licenses SKU'S version upgrades?
   No. The Concurrent Uplift license SKUs uplift standard licenses to concurrent licenses. You can uplift current version licenses only. If you have older software versions, you must acquire the current versions by ordering new licenses before you can uplift them.
   
   
5. What if I need to increase the number of concurrent users?
   You should order additional concurrent licenses.
   
   
6. Is maintenance available on concurrent licenses?
   Yes. It costs 25% more than standard maintenance. You can order maintenance at the same time you order the licenses.